Customerz Agent
Expert support to boost your operational management
Need reinforcements for your day-to-day CX activities? With Customerz Agent, we provide specialized, operational profiles to take charge of your key missions: onboarding, ticket management, replacement, interim management, etc.
As an integral part of your teams, our agents guarantee a fast start-up, smooth collaboration and a high level of quality.
A proven method,
designed to meet your operational challenges
At Customerz, we have developed a unique approach to efficiently integrating operational profiles into your teams, whatever your needs (onboarding, ticketing, replacement, interim management...).
Step 1
Deep dive assessment
- We immerse ourselves in your environment, your tools and your objectives to identify the profiles best suited to your context.
Step 2
Co-constructed solutions
- Our agents integrate into your teams, your processes and your culture to ensure smooth, natural continuity.
Step 3
Pragmatic deployment
- They are quickly operational and supported by our experts to ensure a rapid and efficient ramp-up.
Step 4
Measuring impact
- We monitor performance indicators, adjust actions and maintain a high level of quality throughout the mission.
With Customerz Agent, you benefit from reliable, agile and tailor-made operational support that's aligned with your business priorities.
Customerz Agent
Your external support partner.
Why choose Customerz ?
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01
An outsourced operational solution to meet your Customer Success challenges.
02
Total flexibility, ideal for managing peaks in activity, replacements or interim management needs.
03
Concrete impact: smoother operations, relief for internal teams, improved customer experience and retention.
04
Qualified profiles, trained and supervised to guarantee a high level of quality and adaptability
Choosing Customerz means relying on a team of passionate experts, each specialized in a key area of Customer Success.
Together, we combine our strengths to offer you solutions that are tailored, effective and directly impactful.
From strategy to operations, our collaborative approach and proven expertise guarantee measurable results and an optimized customer experience.
From strategy to operations, our collaborative approach and proven expertise guarantee measurable results and an optimized customer experience.
Our rates & services
The strength of freelancers?
Customer Success. When you work with independent experts, you benefit not only from cutting-edge expertise in specific fields, but also from a unique agility to respond rapidly to your needs.
Specialized experts
Each freelancer in the Customerz collective is selected for his or her experience and expertise in a key area (tools, training, auditing, operational support).
An immediate impact
Their autonomy and ability to get up and running quickly means you'll see concrete results from the very first stages of the project.
Flexibility and
adaptability
Freelancers integrate easily into your teams and processes, whether for one-off assignments or larger-scale projects.
A wealth of perspectives
Working with freelancers means benefiting from fresh insights and best practices acquired in a variety of environments.
At Customerz, we combine these strengths within a structured team to guarantee you support that is both human, personalized and performance-oriented.
F.A.Q
Your questions
Are our agents trained in our tools and processes?
Yes, before each assignment, our agents are trained in your tools, processes and brand tone to ensure seamless continuity of service.
How does Customerz Agent work?
We provide specialized agents to manage your customer interactions and reinforce your CX teams in a flexible way.
