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"A Customerz expert joined GRAAD Santé at a key moment in our development, when we were looking to structure our Customer Experience department. Dynamic and cheerful on a daily basis, she quickly grasped a complex environment, effectively identified the issues and proposed operational solutions. Her immediate and lasting impact made our collaboration a particularly valuable experience."
Olivier Balme
CEO of GRAAD Santé
"Thanks to Customerz, we acquired the best practices of Customer Success in less than a year. We have gone from a culture of oral transmission and informal exchanges to complete governance, a heritage of best practices, procedures and internal onboarding that is fully documented and maintained. Yesterday we suffered, today we pilot."
Nicolas Robert
Customer Success Director & Partner at Abraxio
"Thanks to Customerz' support, we have structured our organization, automated our processes and gained in efficiency. This enables us to better manage our business and anticipate our growth."
Damien Pauly
COO & Vice President Operations at Homepilot
"We greatly appreciated their expert eye, their level of requirement and involvement, their ability to set the pace and collaborate intelligently."
Bruno Hanser
Head of Operations
"Without Customerz, we would never have been able to deploy our new support service in time for our 2025 launch. Their expertise and support gave us peace of mind and saved us time, enabling us to concentrate on our core business without burdening our internal teams."
Francesca Bonavita
VP Operations Edflex
F.A.Q

Your questions

What is Customerz ?

Customerz is a collective of SaaS B2B Customer Experience experts. We help companies structure and optimize their CX strategy through audits, tool integration, training and operational support.

Who can benefit from our services?

We work with startups, scale-ups and large companies, especially those who want to structure their CX, improve retention and optimize their processes.

Why choose a collective rather than a consulting firm?

With Customerz, you have access to specialized, flexible and immediately operational experts, with a hands-on approach and concrete results.

How does our support work?

We offer services tailored to your needs: one-off assignments, long-term support, tool integration or operational reinforcement.

Optimize your Customer Experience today!

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