The blog
Welcome to the Customerz blog
Here you'll find our articles dedicated to Customer Success, written by industry experts. We share our analyses, feedback and practical advice to help you structure, optimize and evolve your CX strategy.
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CX Management
Involving the CSM from the pre-sales stage: a winning strategy?
Read the article
CX Management
CX Management
Three best practices for successful Customer Success recruitment
Read the article
CX Management
CX Management
What to do with the "Detractors" of your NPS campaigns when you're a CSM?
Read the article
CX Management
The podcast
All episodes
Podcast
#4 - Mergers & Acquisitions in SaaS: What role for a VP Customer Success?
The essential Customer Success podcast
Whether you're a CSM, Head of CX or passionate about customer experience, this podcast deciphers the best strategies, shares real-life feedback and highlights the challenges of the job.
Available on all platforms.
Our latest event
Last event you missed
Event
AI for Customer Success: Revolution or Illusion?
CS Talks: the must-attend Customer Success event!
Join the CX community at our CS Talks, events dedicated to decision-makers and Customer Success experts. A unique opportunity to exchange, learn and share best practices.
Follow us so you don't miss the next one instead.
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F.A.Q
Your questions
What is Customerz ?
Customerz is a collective of SaaS B2B Customer Experience experts. We help companies structure and optimize their CX strategy through audits, tool integration, training and operational support.
Who can benefit from our services?
We work with startups, scale-ups and large companies, especially those who want to structure their CX, improve retention and optimize their processes.
Why choose a collective rather than a consulting firm?
With Customerz, you have access to specialized, flexible and immediately operational experts, with a hands-on approach and concrete results.
How does our support work?
We offer services tailored to your needs: one-off assignments, long-term support, tool integration or operational reinforcement.
