The vision

Reinventing Customer Success by combining expertise, flexibility and impact to help companies achieve sustainable growth.

Manifesto

At Customerz, we believe that Customer Success is not just a service, but a philosophy that transforms businesses.

‍

We are a collective of experts, united by the conviction that the customer experience is a powerful lever for growth, loyalty and differentiation.

‍

We reject generic approaches. Each project deserves a precise, pragmatic and actionable strategy, designed to fit your reality.

‍

We advocate an approach where tools serve teams, not the other way round. Where processes are not brakes, but gas pedals of performance.

‍

We believe in the power of people and collaboration, continuous learning and measurable impact.

‍

We work alongside your teams, not in their place. We co-construct sustainable solutions, designed to be adopted and grow with your company.

‍

We are convinced that Customer Success must be a driver of profitability, a strategic pillar in the service of the customer experience and overall performance.

‍

If you share this vision, then we're made to work together.

‍

Welcome to Customerz.

What we've built, and what we're still building.

2022

Structuring and expanding the collective
  • Customerz is growing and federating +30 experts specialized in Customer Success, each bringing a unique expertise (tools, strategy, training, etc.).
  • Support for the first major accounts and scale-ups in structuring and optimizing their Customer Success.

2023

Accelerating Customer Success in France
  • Organization of the first CX Talks events, bringing together CX players in France.
  • Structuring of audit, integration and training offers for a measurable and concrete impact.

2024

A key player in Customer Success
  • Customerz has become a key reference for Customer Success in France.
  • Launch of new coaching formats, with a focus on the business impact of CX.
  • Developing strategic partnerships and strengthening our offering to meet market challenges.

2025 and beyond

Shaping the future of Customer Success
  • Continue to professionalize and structure CX in France and abroad.
  • Supporting companies in their CX drive for performance and profitability.
  • Unite, inspire and grow the CX community through high-impact content, events and initiatives.

The Customerz team

Cécile
The strategist
Gabrièle
The coach
Manesse
The engineer
Vincent
The builder
Fabien
The visionary
Antonin
The architect
Andréa
The analyst
Join the collective!
Join us

Corporate life while remaining Free!

At Customerz, we're committed to creating a real company life, while preserving the freedom of freelancing.

  • Seminars & afterworks for exchanging ideas, training and creating opportunities
  • Access to our offices in the heart of Paris to work in a stimulating environment
  • A close-knit group where helping and sharing are at the heart of everything
Gain expertise, develop your network and enjoy the best of both worlds: independence and team spirit!
Contact us and join the adventure!
Why join us?

Collaborate

Collaborate with other experts and share your knowledge in a dynamic collective.

Intervene

Take part in strategic and operational missions, adapted to your area of expertise.

Develop

Collaborate with other experts and share your knowledge in a dynamic collective.

The best of Customer Success
ready to listen and read

The podcast
All episodes
Podcast
#4 - Mergers & Acquisitions in SaaS: What role for a VP Customer Success?
The blog
All articles
Tools

AI at the heart of Customer Success Management: saving time to create value

Read the article
CX Management

CSM Playbook: why implement it?

Read the article
CX Management

B2B SaaS: the urgent need to (re)structure CS divisions, to do better with less

Read the article

Let's build tomorrow's Customer Success together.

Customer Success is evolving. It's no longer just improved customer service, but a strategic lever for business growth.
At Customerz, we're convinced that companies that place customer experience at the heart of their strategy are ahead of the game. But what if, together, we could go even further? Just imagine...
01
Precisely structured and managed Customer Success, which has a direct impact on your profitability.
02
Autonomous, well-equipped and committed teams, capable of transforming every interaction into an opportunity.
03
A strategy aligned with your business objectives, where every CX action contributes to your company's growth.
Customerz is a team of experts with a pragmatic approach and solutions tailored to your needs. We don't just advise you: we work with you to build an efficient, profitable and forward-looking Customer Success.
Ready to take your CX to the next level and get ahead of the game?
F.A.Q

Your questions

Can I join the collective while remaining an employee?

We prefer freelancers and self-employed people, but we also consider certain collaborations on a case-by-case basis.

What are the advantages of joining Customerz ?
  • Work on high-impact projects
  • Enjoy corporate life while remaining freelance: seminars, afterworks, offices in Paris
  • Develop your network and visibility in the CX ecosystem
How can I join Customerz ?

If you're a freelancer and an expert in Customer Experience, tools or training, contact us to join the adventure!

Optimize your Customer Success today!

Talk to an expert