Training & Coaching

Trained teams for impactful Customer Success

High-performance Customer Success depends on competent, committed teams. We offer training and coaching tailored to the needs of both managers and operational staff.
Our sessions are designed for rapid, actionable skills development, with measurable results.

A proven method
tailored to your specific needs

At Customerz, we've developed a unique approach based on years of experience working with customers in all sectors.
Step 1

Deep dive assessment

  • We assess your teams' current skills and identify priority areas for improvement.
Step 2

Co-constructed solutions

  • We develop training programs tailored to your organization, combining theory, practice and case studies.
Step 3

Pragmatic deployment

  • Our sessions are designed to be immediately applicable in the field and to encourage team commitment.
Step 4

Measuring impact

  • We analyze the evolution of skills, gather feedback and adapt content to ensure effective skills upgrading.
Our approach enables your teams to gain autonomy and expertise, while maximizing their impact on customer satisfaction.

Training & Coaching

Strengthen the skills of CX teams to maximize performance and achieve strategic objectives.

Needs analysis

  • Assessment of skills and gaps.
  • Identify your company's specific challenges and create courses tailored to your team's needs.

Customized programs

  • Practical modules: case studies, role-playing and interactive workshops based on your real-life customer cases.
  • Various methods to maximize retention and application.

Individual and group coaching

  • Support for managers in their roadmap, framing, evaluation and development of CX skills.
  • Group sessions to build skills, resolve issues in the field, strengthen leadership and ensure follow-up.
  • Evaluation and continuous improvement.
  • Monitoring of results and regular adjustments.
  • Reports to guide future training cycles.
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Why choose Customerz?

01
Interactive programs based on real-life cases for immediate application.
02
Flexible methodology, adapted to all profiles (agents and managers).
03
Focus on developing teams' soft skills to improve the customer experience.
04
Ongoing monitoring and adjustments to ensure sustainable, measurable results.
Choosing Customerz means relying on a team of passionate experts, each specialized in a key area of Customer Success.
Together, we combine our strengths to offer you solutions that are tailored, effective and directly impactful.

From strategy to operations, our collaborative approach and proven expertise guarantee measurable results and an optimized customer experience.

Our rates & services

Training & Coaching
From €800/day
  • Sessions designed to help you quickly gain skills.‍
  • Interactive modules for agents and managers alike.‍
  • Individual or group coaching for targeted, sustainable learning.
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Full Package
Rates tailored to your needs
  • A complete solution including audit, integration, training and support.
  • A fully customized offer to meet your strategic and operational needs.
  • Comprehensive support to turn your Customer Success into a growth driver.
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The strength of freelancers?

Customer Success. When you work with independent experts, you benefit not only from cutting-edge expertise in specific fields, but also from a unique agility to respond rapidly to your needs.

Specialized experts

Each freelancer in the Customerz collective is selected for his or her experience and expertise in a key area (tools, training, auditing, operational support).

An immediate impact

Their autonomy and ability to get up and running quickly means you'll see concrete results from the very first stages of the project.

Flexibility and
adaptability

Freelancers integrate easily into your teams and processes, whether for one-off assignments or larger-scale projects.

A wealth of perspectives

Working with freelancers means benefiting from fresh insights and best practices acquired in a variety of environments.
At Customerz, we combine these strengths within a structured team to guarantee you support that is both human, personalized and performance-oriented.
F.A.Q

Your questions

What is the training format?

We offer both face-to-face and distance training, in the form of interactive workshops, and individual or group coaching.

Who can benefit from training?

Our training courses are designed for CSMs, Heads of CX, support teams and managers who want to improve their Customer Experience skills.

Optimize your Customer Success today!

Talk to an expert