#4 - Mergers & Acquisitions in SaaS: What role for a VP Customer Success?
Your partner for a global, growth-oriented Customer Experience
partner
Auditing, tools, training and tailor-made support covering Customer Success, Care and Ops. Engage your teams. Build customer loyalty.
Your partner in the challenges you face
Business
- Stopping the loss of key customers
- Clarifying perceived value
- Controlling risks and opportunities
Organizational
- Filling critical skills gaps
- Simplify team management
- Dismantling internal organization
Humans
- Curb turnover
- Speeding up recruitment
- Aligning culture and ambition
Above all, it's a group of passionate experts, each specializing in a key area of Customer Success.
Whether it's optimizing processes, integrating tools, training teams or providing support, each member of the team brings his or her own specific expertise to bear on your organization's specific needs.
Together, we combine our strengths to offer you tailor-made support and maximize the impact of your customer strategy.
Together, we combine our strengths to offer you tailor-made support and maximize the impact of your customer strategy.
Andréa
Antonin
Cécile
Fabien
Gabrièle
They come from ...
Our expertise for an efficient and profitable Customer Success
At Customerz, we intervene at every stage of the customer journey to make Customer Success a real lever for growth, loyalty and profitability. Thanks to our team of B2B SaaS experts, we can provide you with concrete solutions that are tailored to your needs and can be activated immediately.
Audit & Support
- A precise diagnosis to identify your areas for improvement and build a solid strategy.
- A tailor-made action plan to structure your CX department and align it with business objectives.
x3
Onboarding speed
Read the case study
Tools & Integrations
- Support in choosing, implementing and optimizing your CX tools.
- Automations, reporting and workflows designed to improve team performance.
+25%
productivity gains for support teams
Read the case study
Training & Coaching
- Targeted, interactive programs to train your CSMs, Head of CX and support teams.
- An approach combining fundamentals, case studies, individual coaching and support for change.
-25%
incoming tickets in 3 weeks
Read the case study
Customerz Agent
- Dedicated expert profiles to take care of your operational management.
- Onboarding, ticket management, temporary replacement or interim management.
-20%
of refund claims in 3 weeks
Read the case study
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Each project is based on a clear and effective approach to guarantee concrete results
Thanks to this method, we enable your teams to ramp up quickly and ensure efficient deployment, without compromising on quality.
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01
A precise analysis of your needs to build relevant solutions adapted to your organization.
02
Structured and transparent steps to help you move forward and master each phase of the project with peace of mind.
03
Continuous monitoring and regular reviews to maintain alignment and adjust our actions if necessary.
Our customers testify
+25%
productivity gains for support teams
thanks to workflow automation
35%
less processing time
thanks to optimized request routing
Thanks to Customerz' support, we have structured our organization, automated our processes and gained in efficiency. This enables us to better manage our business and anticipate our growth.
Damien Pauly
COO & Vice President Operations at Homepilot
Zendesk industrialization & workflow automation
Redesign routing, implement automation and simplify processes to improve efficiency.
Structuring support for growth
Clarification of roles, creation of monitoring dashboards, team training and adoption of new tools.
+30%
save time on administrative tasks
-20%
of refund claims in 3 weeks
We greatly appreciated their expert eye, their high standards and commitment, their ability to set the pace and collaborate intelligently.
Bruno Hanser
Head of Operations
Interim management & team structuring
Day-to-day support, management rituals, recruitment and training of a support manager.
Critical flow optimization & reporting
Overhaul of CPF and claims processes, tailor-made tools with Retool, regular reporting and increased team skills.
x3
faster internal onboarding
from 6 months to 2 months thanks to Customerz
x2
more responsive Customer Success
with response time halved after media structuring
Without Customerz, we would never have been able to deploy our new support service in time for our 2025 launch. Their expertise and support gave us peace of mind and saved us time, enabling us to concentrate on our core business without burdening our internal teams.
Francesca Bonavita
VP Operations Edflex
Structuring the support department
Definition of roles, implementation of clear support levels (N1 to N3) and centralization of requests via Zendesk + AI chatbot.
Customer autonomy & performance management
Creation of targeted FAQs, training of in-house teams, key indicators (CSAT, self-service rate...) for scalable, more autonomous support.
The best of Customer Success
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#4 - Mergers & Acquisitions in SaaS: What role for a VP Customer Success?
F.A.Q
Your questions
What is Customerz ?
Customerz is a collective of SaaS B2B Customer Experience experts. We help companies structure and optimize their CX strategy through audits, tool integration, training and operational support.
Who can benefit from our services?
We work with startups, scale-ups and large companies, especially those who want to structure their CX, improve retention and optimize their processes.
Why choose a collective rather than a consulting firm?
With Customerz, you have access to specialized, flexible and immediately operational experts, with a hands-on approach and concrete results.
How does our support work?
We offer services tailored to your needs: one-off assignments, long-term support, tool integration or operational reinforcement.
