Audit & Support

Optimize your Customer Success for sustainable performance

Our experts can help you structure, analyze and improve your CX organization.
Thanks to a precise diagnosis and actionable recommendations, we help you align your strategy with your business objectives and maximize your customer impact.

A proven method
tailored to your specific needs

At Customerz, we've developed a unique approach based on years of experience working with customers in all sectors.
Step 1

Deep dive assessment

  • We carry out an in-depth diagnosis of your organization, analyzing your processes, tools and KPIs to identify performance levers.
Step 2

Co-constructed solutions

  • Our recommendations are tailored to your business reality and developed with your teams to guarantee their adoption and effectiveness.
Step 3

Pragmatic deployment

  • We support the implementation of corrective actions, ensuring a balance between optimization and smooth operations.
Step 4

Measuring impact

  • We monitor performance, adjust strategies and provide concrete insights to maximize results.
Our approach guarantees structured, profitable CX, aligned with your business objectives.

Audit & Support

Optimized Customer Success, driving retention, sustainable growth and increased value.
Strategic audit

Alignment with business objectives

  • Analysis of practices to identify areas for improvement.
  • Segment and path evaluation to optimize engagement and loyalty.
  • Customized recommendations aligned with strategic priorities.
Process optimization

Efficiency and scalability

  • Restructuring to improve operating efficiency.
  • Automated workflows for proactive customer management.
  • Creation of playbooks and scripts for a seamless customer experience.
Advice and follow-up

Measurable results and ROI

  • Support in implementing recommendations.
  • Internal communication to align teams with objectives.
  • Regular monitoring and adjustments to maximize performance.
Contact our experts

Why choose Customerz ?

01
A strategic vision to align Customer Success and business objectives.
02
Expertise in process automation and scalability for concrete results.
03
Ability to transform your practices into levers for retention and sustainable growth.
04
Ongoing support to ensure measurable impact at every stage.
Choosing Customerz means relying on a team of passionate experts, each specialized in a key area of Customer Success.
Together, we combine our strengths to offer you solutions that are tailored, effective and directly impactful.

From strategy to operations, our collaborative approach and proven expertise guarantee measurable results and an optimized customer experience.

Our rates & services

Audit
From €3,500
  • Complete diagnosis of your tools and processes.
  • In-depth analysis of current performance.
  • Strategic and operational recommendations to maximize your results.
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Assistance
From €3,000/year
  • Tailor-made operational support to strengthen your teams.
  • Ongoing monitoring to meet day-to-day challenges.
  • Access to a team of experts to optimize customer interaction management
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Full Package
Rates tailored to your needs
  • A complete solution including audit, integration, training and support.
  • A fully customized offer to meet your strategic and operational needs.
  • Comprehensive support to turn your Customer Success into a growth driver.
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The strength of freelancers?

Customer Success. When you work with independent experts, you benefit not only from cutting-edge expertise in specific fields, but also from a unique agility to respond rapidly to your needs.

Specialized experts

Each freelancer in the Customerz collective is selected for his or her experience and expertise in a key area (tools, training, auditing, operational support).

An immediate impact

Their autonomy and ability to get up and running quickly means you'll see concrete results from the very first stages of the project.

Flexibility and
adaptability

Freelancers integrate easily into your teams and processes, whether for one-off assignments or larger-scale projects.

A wealth of perspectives

Working with freelancers means benefiting from fresh insights and best practices acquired in a variety of environments.
At Customerz, we combine these strengths within a structured team to guarantee you support that is both human, personalized and performance-oriented.
F.A.Q

Your questions

How long does an audit last?

Depending on your needs, an audit can last from a few days to several weeks, depending on the depth of the analysis and the level of support required.

What does a Customer Experience audit entail?

We analyze your processes, tools and performance to identify your levers for improvement and propose concrete actions to implement.

Optimize your Customer Success today!

Talk to an expert